Privacy Policy

This policy governs our collection and use of your data.

Protecting your private information is our priority. This Statement of Privacy applies to all websites and other web applications that clients and visitors interface with and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Health Cost IQ (HCIQ) include all HCIQ websites and web applications. These include our SaaS analytics portal, data entry application, SFTP application, and corporate website. By using any HCIQ website, you consent to the data practices described in this statement.


Privacy Compliance Certification

HCIQ has a HIPAA Privacy and Security Attestation certification.

HCIQ has completed The Compliancy Group's Six Stage Implementation Program, adhering to the necessary regulatory standards outlined in the HIPAA Privacy Rule, HIPAA Security Rule, HIPAA Breach Notification Rule, HIPAA Omnibus Rule, and HITECH. These standards have been heavily vetted against the letter of the law and meet federal NIST requirements. HEALTH COST IQ's good faith effort toward HIPAA compliance through the use of The Guard has been verified by the HIPAA subject matter experts and Compliance Coaches at The Compliancy Group.


SOC 2 Compliance Certification

HCIQ is SOC 2 audited annually and has achieved SOC 2 compliance.

The SOC 2 audit is one of the highest recognized standards of information security compliance in the world. It was developed by the American Institute of CPAs (AICPA) to allow a third-party auditor to validate a service company’s internal controls with respect to information security. This rigorous audit reviews our internal controls, including policies, procedures, and infrastructure, regarding data security, firewall configurations, change management, logical access, backup management, business continuity and disaster recovery, security incident response, and other critical areas of our business.


Collection of Your Personal Information

In order to better provide you with products and services offered on our Site, HCIQ may collect personally identifiable information, such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include (a) registering for an account on our Site and (b) sending us an email message. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.


Use of your Personal Information

HCIQ collects and uses your personal information to operate its website(s) and deliver the services you have requested.

HCIQ may also use your personally identifiable information to inform you of other products or services available from HCIQ and its affiliates.


Sharing Information with Third Parties

HCIQ does not sell, rent, or lease its customer lists to third parties.

HCIQ may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to HCIQ, and they are required to maintain the confidentiality of your information.

HCIQ may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on HCIQ or the site; (b) protect and defend the rights or property of HCIQ; and/or (c) act under exigent circumstances to protect the personal safety of users of HCIQ, or the public.


Tracking User Behavior

HCIQ may keep track of the websites and pages our users visit within HCIQ, to determine what HCIQ services are the most popular. This data is used to deliver customized content and advertising within HCIQ to customers whose behavior indicates that they are interested in a particular subject area.


Automatically Collected Information

Information about your computer hardware and software may be automatically collected by HCIQ. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the HCIQ website.


Use of Cookies

The HCIQ website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize HCIQ pages or register with HCIQ sites or services, a cookie helps HCIQ to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same HCIQ website, the information you previously provided can be retrieved, so you can easily use the HCIQ features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HCIQ services or websites you visit.


Security of your Personal Information

HCIQ secures your personal information from unauthorized access, use, or disclosure. HCIQ uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a username) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that (a) there are security and privacy limitations inherent to the Internet that are beyond our control and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.


Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records, and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise, use your personal information internally in a lawful manner that is compatible with the context in which you provided it.

Children Under Thirteen

HCIQ does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use our website.


E-mail Communications

From time to time, HCIQ may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from HCIQ or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from HCIQ, you may opt out of such communications by clicking on the UNSUBSCRIBE link.


Changes to this Statement

HCIQ reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your (a) acknowledgment of the modified Privacy Policy and (b) agreement to abide and be bound by that Policy.


Contact Information

HCIQ welcomes your questions or comments regarding this Statement of Privacy. You can contact HCIQ using the contact information below:

Health Cost IQ, Inc.

1820 E Ray Road

Chandler, Arizona 85225


Email Address: 

Telephone number: (800) 526-3540


Effective as of January 01, 2020