Driving Value Post-Go-Live

How HCIQ Transforms Self-Insured Health Plan Management

Whether you’re a new or long-time client of Health Cost IQ (HCIQ), you may remember the support you received from our team during your platform training. Your onboarding is of utmost importance to us, as we know it sets you up to effectively address fraud, waste, and abuse within your health plan. Every client has access to our Customer Support team during this time, to ensure a valuable experience from day one. 

But the onboarding period is just the beginning of the journey with HCIQ. For our clients, the true impact of our platform emerges through an ongoing, collaborative post-go-live experience. At HCIQ, we don't just hand you the keys to a powerful data platform—we stay with you every step of the way to ensure you’re unlocking maximum health plan savings.

Turning Insights Into Action: Monthly Reviews

One of the standout features of the HCIQ post-go-live experience is our monthly Health Spend Review Session (HSRS). These sessions are led by a dedicated member of our Customer Support team who partners with you to analyze and interpret key data points. During these reviews, we:

• Proactively manage rising costs: Develop strategies to mitigate expenses by addressing concerns such as rising stop-loss costs with in-depth data assessments of current and predicted costs
• Empower data-driven decisions: Arm your team with actionable insights to confidently address cost drivers and be better prepared to negotiate for more favorable terms. 
• Identify high-cost patients: Pinpoint individuals driving significant healthcare costs and discuss opportunities to balance risk management with cost containment. 

These ongoing reviews enable you to stay ahead of potential cost escalations while ensuring your members receive the care they need.

Driving Accountability and Cost Savings

Perhaps the most transformative value of our post-go-live process is how we equip clients to hold their insurance carriers accountable. Through detailed metrics and predictive analytics, our clients have the data they need to:

• Challenge excessive fees: Ensure your organization isn’t overpaying for services or coverage.
• Track performance guarantees: Monitor whether your carrier is meeting promised benchmarks.
• Lower health plan spend: Implement strategies to reduce overall costs without sacrificing quality of care.

These capabilities empower you to be an informed, proactive steward of your health plan.

Actionable Insights, Real Results: Quarterly Business Reviews

These quarterly check-ins aim to celebrate successes and milestones achieved so far. It’s also a key opportunity for our team to collect feedback and share relevant upcoming platform changes or enhancements. During these meetings, we:

• Review performance metrics: This is a chance to analyze ROI and the cost savings achieved during the quarter.
• Gather feedback: We want to ensure that every client is satisfied with the results they’re achieving. This quarterly touch base is our opportunity to identify pain points, feature requests, and opportunities for improvement. 
• Identify growth opportunities: This is a chance to revisit your evolving business objectives and consider additional training that may be of value to your team.

More Than a Partner: Your Advocate for Success

At HCIQ, our post-go-live experience is designed to make your success our priority. From tailored support and expert guidance to data-driven insights that drive results, we go beyond being a service provider—we become your advocate. Together, we help you navigate the complexities of self-insured health plans, ensuring your organization reaps the full benefits of our platform.

Ready to see the HCIQ difference in action? Let’s start the conversation today.